Opening protected emails from Outlook

Accessing protected emails and attachments with Seclore agent

If you have a Seclore agent installed, the content of the protected email body appears within Outlook itself. Additionally, a watermark appears if you are using Seclore for Windows. 

You can reply to or forward this protected email. If you want any new email content, you can add (body content or attachments) to the protected email, ensure that Smart Sharing is ON, as shown below. This also ensures that any new recipients you add to the email will automatically receive secure access to any new email content. 

To access attachments, double click on them within Outlook or download them on your computer and open them as usual. 

Accessing email content - without Seclore agent

The content of the protected email body will be transferred to a secure email file (with the extension smail) that can only be opened by Seclore's Secure Email Viewer. This smail document is also "wrapped" in HTML format as explained above for ease of use. 

The recipients can simply double click on the smail attachment in Outlook, enter their credentials in the browser page (unregistered users would need to verify their email address), and view the email body in Seclore Secure Email Viewer. 

Recipients not using Outlook can download the smail file and then double click on it to open it in the browser.  

To access protected attachments without a Seclore agent, download them on your computer and open them as usual. See  Access Protected Files Online  for more details. 

Requesting access

If you wish to request access to an email, simply click Request Access in the yellow toolbar above the email content. This bar will appear only if you have a Seclore agent installed. 

You receive an email notification when the Owner (sender) approves your request. 

Note that this request applies only to the email body and not the attachments. To request access to the protected attachments, download them, and open them as usual to view the Request Access prompt. See  Requesting File Access for more details.