Requesting access

This section describes how to request access to a protected file.

With Seclore Agent

If you have a Seclore agent installed and open a protected file you don't have access to, you will be prompted to request for access to it. Click Request access in the message that appears. You can also enter a reason (optional) in the text box.   

Access requests go to the File Owner and up to 10 users with the Share permission on the document. 

If your request is approved, you will receive a confirmation email:

Close the document and open it again to access it. You will be prompted to set your password. Your email ID will be your username.

Your permissions on the document (editing, printing, etc.) will depend on your organization's settings. Contact your administrator for more information. 

Without Seclore Agent

This section applies when you do not have any Seclore agent installed on your computer. The procedure for Windows and Mac is similar. 

Protected Files

You will see the following generic template within the application (For example, Word, Excel, Adobe Reader) when you open a protected file. You may see your company logo in this template. The actual contents of the file are encrypted and hidden behind this buffer content. 

IMPORTANT: Do not manipulate or edit the buffer file. 
Editing, saving, or tampering with it in any way could result in permanent damage to the original file content.

Click Open in browser to view the file online in the browser. Click Download the Seclore app to download the Seclore agent and view the file locally. 

Requesting Access

If you choose to view the file in your browser, you will be asked to authenticate. If you opted to download the agent, this page will be displayed immediately after you run the Seclore setup. 

Enter your email ID and click Proceed or sign in with Google or Microsoft.
If you are a new user, you will be asked to verify your email ID. Enter the received security code and click Proceed. 

The Request Access screen will be displayed. Click Request access to request for access to the file. You can also enter a reason (optional) in the text box.  

You will receive an email notification when the File Owner approves your request. 

You can now open the file in the browser itself.

"HTML-wrapped" Protected Files

"HTML-wrapped" files will open in the browser when you double click on them. Follow the steps shown above to request access. 

Requesting Email Access

To request access to protected emails, click Request Access as shown below. This option will appear only if you have a Seclore agent installed. 

This option applies only to the protected email body. To request access to the attachments, download them on your computer, open them, and click Request Access as shown above. 

See Accessing Emails - Outlook  for more details.